1. Scope
- This Refund Policy governs refunds, credits and charge reversals for amounts paid to the Provider for the Services.
- Specific quotes, proposals, contracts or invoices may set additional or stricter rules; in case of conflict, what is expressly agreed in writing for that transaction prevails, except where applicable law does not allow it.
- By paying for the Services, you acknowledge that you have read this policy together with the Terms of Use (as published on our site from time to time).
2. General principle
Fees compensate the Provider for professional work, licences, infrastructure and third-party costs. Refunds are not automatic; they depend on what was delivered, what remains to be performed, applicable law and the exceptions below.
3. Subscription or recurring plans
- If you purchase a subscription or recurring plan (monthly, annual or similar), you may cancel renewal before the next billing cycle according to the instructions in the product or confirmation email. Cancellation stops future charges; it does not by itself refund periods already paid and used.
- Where mandatory consumer rights in Peru (or your jurisdiction, if applicable) grant a cooling-off or withdrawal right for distance contracts, the Provider will honour those rights within the legal timeframe and procedure. If no such right applies to your case, fees for the current period are generally non-refundable once the period has started and access has been granted.
4. One-off projects, custom work and professional services
- For fixed-price or milestone projects (for example, website builds, design deliverables, implementation blocks), amounts paid are earned as work progresses. If you terminate the project or request a refund before completion:
- The Provider may retain sums corresponding to work already performed, non-recoverable third-party costs (domains, licences, ads, paid APIs, stock assets, etc.) and reasonable administrative fees, as stated in your quote or contract or, if silent, assessed in good faith with brief written justification.
- Any refund or credit for the remainder is discretionary unless a written agreement or applicable law requires otherwise.
5. Non-refundable or limited cases
Unless required by law or expressly agreed in writing, the Provider may deny a refund or grant only a partial credit, including when:
- Deliverables were approved, published or put into production by you or on your behalf.
- Domains, hosting packages, SSL certificates, app-store fees, ad spend or other third-party services were purchased or renewed; those are typically non-refundable by the supplier and will be passed through accordingly.
- The request is made after an unreasonable delay from payment or delivery (see section 7), or concerns change of mind after substantial work has been completed.
- A promotional, trial or nominal fee was clearly stated as non-refundable.
- The claim arises from breach of the Terms of Use (for example, misuse, unlawful content) or chargeback abuse.
6. Payment processors and chargebacks
- Refunds, when approved, will normally be issued by the same payment method used for the original transaction, subject to processor rules and timing.
- Please contact us first at info@gogavo.com before initiating a chargeback or payment dispute. Unwarranted chargebacks may lead to suspension of Services and recovery of costs where permitted by law.
7. How to request a refund or credit
- Email info@gogavo.com with: your name, invoice or receipt reference, date of payment, service or project name, and a short description of the request.
- The Provider will acknowledge the request within a reasonable time and respond with a decision or request for further information, typically within 10 business days (may be longer in complex cases).
- Time limit: please submit refund requests within 30 calendar days of the payment date or of the event giving rise to the request, unless a longer period is required by law or agreed in writing. Late requests may be denied except where the law does not allow such a limit.
8. Changes
The Provider may update this Refund Policy. The “Last updated” date at the top will change. For new purchases, the version in force at the time of payment applies. Continued use of paid Services after publication of changes may constitute acceptance of the updated policy where permitted by law.
9. Governing law
For matters not settled herein, Peruvian law applies and the courts of Lima, Peru have jurisdiction, consistent with the Terms of Use, without prejudice to mandatory consumer protections that may apply to you.
10. Contact
GAVO SAC (GoGavo) — refund and billing enquiries: info@gogavo.com.
